This project will focus on the Dunkin' Donuts operations process. This process involves the preparation, baking, and packaging of items such as coffee, donuts, and sandwiches, as well as the administration of supplies and equipment. The operations process at Dunkin' Donuts is structured because it adheres to a defined set of steps and procedures. This procedure is made up of several smaller steps, such as managing the supply chain, managing inventory, controlling quality, and managing the store. Dunkin' Donuts needs to improve its operations process to keep product quality consistent, keep costs down, and ensure stores run smoothly. By improving how it runs, Dunkin' Donuts can make customers happier, reduce waste, and make more money.
NCR Global is the name of the operating system that Dunkin utilizes to support their business activities. The Microsoft Windows operating system serves as the foundation for this piece of software. Microsoft and NCR have a cooperation that has been around for a long time. This software company helps to reduce hassles, allowing Dunkin to concentrate entirely on providing service rather than worrying about technology. This point-of-sale system also has supplemental security features to guard against the intrusion of viruses.
Application software is a type of computer program that is designed to carry out a certain task for a company. For instance, the horizontal software application utilized by Dunkin' Donuts is a spreadsheet created in Excel. Our Status Sheet is the name of a function found in an Excel spreadsheet that Dunkin employs. The management team will be able to more easily construct weekly inventory budgets with the assistance of this spreadsheet. The NCR global POS system is one example of a vertical software program that is utilized by Dunkin. Additionally, the POS system is compatible with a different piece of software known as Oracle Reporting and Analytics. The day-to-day sales are carefully monitored by this analytics system. This aids in the management of inventories as well as the daily and weekly operation goals. Lastly, NCR Global's self-service kiosks are equipped with the specialized software that Dunkin utilizes to run its own applications. The flow of these Kiosks is meant to correspond with the availability of products at a particular Dunkin' Donuts location.
Horizontal Application: Our Status Sheet- Excel
Vertical Application:Oracle Reporting and Analytics-Dunkin POS System
Customized Application: Dunkin Kiosk
It is not obvious, given the information that is currently available about Dunkin' Donuts, whether or not they employ open source software. They do make use of Splunk to analyze customer data in order to create projections about the future. Nevertheless, despite the fact that this corporation provides support for the open-source community, it is not an open-source software. However, Dunkin' Brands Group, Inc., which is the parent company of Dunkin' Donuts, has made it public knowledge that it makes use of open-source software in various aspects of its business operations. The Dunkin' Brands Group announced in a news release from 2017 that it would be using the open-source Kubernetes platform to manage its containerized applications. Kubernetes is an application that was designed specifically to run in the cloud. It is a container orchestration platform that can manage and automate the deployment, scalability, and operation of containerized applications across server clusters. It is essential to take into account that the Kubernetes Dashboard is "a web-based Kubernetes user interface" (Deploy and Access the Kubernetes Dashboard, 2022).
Disruptive new technologies:Artificial intelligence, blockchain, augmented reality, and 3D printing are all potentially disruptive technologies that Dunkin' Donuts could use. Dunkin is now able, thanks to artificial intelligence, to have a better understanding of the requirements and preferences of their clients and to provide product recommendations appropriately. Dunkin's ability to control its supply chain may benefit from the usage of blockchain technology. Through the use of images and effects on social media platforms like Snapchat or Instagram, augmented reality can assist improve the overall quality of the consumer experience and make it more satisfying.
Social Media:
Dunkin is a well-known company that has a substantial social media presence on Twitter, Facebook, Instagram, Tiktok, and Youtube, in addition to other social media accounts. Additionally, the formal procedure is utilized by Dunkin. When it comes to managing their social media accounts, they make use of a variety of social media strategies. For the purpose of assessing their Social Inventory Management System (SIMS), Dunkin utilizes engagement metrics, follower growth, reach, conversion rates, and sentiment analysis. Young people make up the target demographic for social media platforms. The value that social interaction management systems (SIMS) bring to the table includes boosting customer engagement, which enables businesses to continuously improve their products via the use of regular feedback. SIMS also help to raise brand awareness. The performance of Dunkin' Donuts can also be measured against those of its rivals by utilizing SIMS in this capacity. Both Google Analytics and Facebook Insights are utilized by Dunkin' Donuts. Everyone has access to Google Analytics, and using it won't cost you a thing.
